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Before applying for a refund, please review the following information and guidance for an easier and hassle-free experience. What to check before applying for a ticket refund Service Charge and Penalty How to apply for a ticket refund How to receive a refund What to check before applying for a ticket refund Eligible ticket type for a refund   Tickets initially issued by Korean Air Tickets initially issued by other carriers in case of service disruption in which  Korean Air is responsible     Ticket refund period   Refund will be processed according to fare regulations. The validity of a ticket can either be one year from the issuance date or one year from the departure date; the validity of tickets may vary from the validity of fares. You can apply for a refund within thirty days from the expiry date of the ticket. Please be advised that refund may not be possible if the refund request is made more than 30 days after the expiry date.   Request for refunds may be submitted to Korean Air ticketing office, Korean Air Service center or the travel agent where the ticket was issued.   NOTES To refund a ticket purchased through a travel agency   If you have purchased your ticket through a travel agency, it is recommended that the refund is processed through the same travel agency to expedite the process. Applying for a refund directly through Korean Air will delay the refund process as a sales report from the travel agency is required before the refund process can proceed. This will further delay the process by a few more weeks. Please also note a travel agency's commission may be deducted from the amount to be refunded.     To refund a ticket purchased in other country   Refund of a completely-unused air ticket must be processed in the same country where the ticket is originally issued. This is to prevent air tickets from being used as a means of remittance. For a partially-used ticket, you may apply for a refund at the nearest Korean Air ticketing office.   - It will take approximately 2-3 business days for ticket verification that is required to initiate the refund process. - If the ticket was purchased through a local travel agency, verification process may take longer. - If the ticket has been issued under special conditions by the travel agency, refund must only be processed through the same travel agency.     Ticket refund for flights departing from New Zealand   Based on New Zealand’s Immigration Act, some restrictions may apply when you request a ticket refund for a flight that departs from New Zealand. Please contact Korean Air branch office for details.   How to apply for a ticket refund Refund request process   Refund requests can be filed via phone depending on ticket type, departure city or ticket status (completely/partially unused). Certain refunds must be filed in person at a ticketing office. Please confirm the refund type with a Korean Air Service Center or ticketing office. Ticket Type Method of Refund Request e-Ticket Request via phone or in-person visits to a ticketing office Paper Ticket In-person visits to a ticketing office Required documents   If required to visit a Korean Air branch or ticketing office in person to submit a refund request, the following documents are required.   e-Ticket Paper Ticket Mandatory documents - e-Ticket Itinerary/Receipt   received via e-mail or fax   (or the credit card used for   the ticket payment) - The passenger’s photo    identification - The unused ticket - The passenger receipt (the last    page of the ticket) - The passenger's photo    identification Additional documents when a representative visits - A power of attorney written by the passenger - The representative’s photo identification   Service Charge and Penalty Service Charge   Service charge applies to a refund regardless of whether cancellation was made prior to departure date and is subject to change. Service charge varies depending on the country where the service is provided. (ex) The service charge: KRW30.000 in Korea/JPY2,500 in Japan/CAD35 in Canada/EUR30 in Europe/USD30 in other countries. The fees are converted from USD to local currency based on the bank selling rate of the date.     Penalty   Refund penalties may also apply depending on the fare types. If refund penalty applies:   - the service charge will be exempted.   - the penalty applies even if cancellation was made prior to the departure date. NOTES Flight reservation and ticketing are available 352 days prior to departure date. For a ticket refund, a refund penalty or service charge will be applied according to the fare regulations since the value of reselling a ticket decreases closer to departure date. ※ Service charge or Penalty exemption: Free tickets (ex: SKYPASS bonus tickets), Tickets issued through Korean Air ticketing office (including service center, homepage) one week or more prior to first departure date of an itinerary and requested refund within 24hours of purchase.       How to receive a refund Receive a refund for a ticket purchased in cash   Depending on the amount, refund will be issued to your bank account within 1-2 business days. Refund period can vary depending on each region(ex: in Korea - 1~2 days, in USA - 2~3 weeks). Please contact corresponding Korean Air Service Center.     Receive a refund for a ticket purchased by credit card   Refund will be issued to your credit card account on the next billing cycle after the refund application. Refund period can vary depending on each region (ex: in Korea - at settlement day, in USA - 3~4 weeks). Please contact corresponding Korean Air Service Center. If you have purchased your ticket with a credit card, the refund will be issued to your credit card account. - Even if the credit card is no longer in use, the refund will be sent to the account where your credit card was connected to. - If you must receive the refund in cash, submit a document confirming the cancellation of the card which states, "Credit card company/Bank permit Korean Air to refund in cash to credit card holder" from the credit company or the bank where you hold your credit card account with.     NOTES For certain type of tickets such as Prepaid Ticket Advice (PTA) or Government Transportation Request (GTR), refund can be paid to the designated person only.     A refund will be paid in the currency of the country where the refund service is processed.   If you have applied for a refund in Korea, the refund will be paid in Korean Won. Foreign exchange rate on the date of initial refund request will apply. If you purchased your ticket in Greece, India, Brazil or other South American countries with their local currencies, refund must be processed in those countries only in accordance with foreign exchange regulations of those countries.