Ticket Services / Lost Ticket

If your ticket has been lost or stolen, contact Korean Air first. Ticket will be replaced or refunded according to your request.

What to check before reporting a lost ticket To replace a lost ticket How to report a lost ticket To refund a lost ticket

What to check before reporting a lost ticket e-Ticket loss   e-Ticket is an electronic ticket that securely stores all ticket details in the airlines’ computer system. Therefore an e-Ticket cannot be lost or stolen. Simply reprint the e-Ticket Itinerary/Receipt we sent to you via e-mail or ask Korean Air to send it again by Fax. Please keep the “e-Ticket Itinerary/Receipt” with you throughout your journey, as it may be required during check-in, immigrations or the customs' declaration process.     Paper Ticket loss   It is required to visit a Korean Air branch or ticketing office in person to report and replace/refund a lost ticket. If the original ticket information such as ticket number, itinerary, purchase place and purchase date of your ticket is provided, processing time will be minimized. It is recommended that you make a copy of your ticket in case it gets misplaced.

How to report a lost ticket Required documents      Required documents vary depending on the age of the passenger (adult/under-age) and whether the person who reports the loss is the actual passenger or a representative.    Please refer to following table.   Adult passenger Under-age passenger Mandatory documents - A copy of the passenger’s    passport - Indemnity agreement    letter for lost ticket - A copy of the passenger’s       passport - Indemnity agreement    letter  for lost ticket     written by a parent  or a legal    representative - The parent’s or the    representative’s identification - Document that confirms the    relationship with the parent    or the legal representative   (example) a copy of the resident    registration, a copy of the family    register, a medical insurance    card, etc. Additional documents when a representative visits - A power of attorney     written by the passenger - The representative’s    identification - A power of attorney    written by the parent or the    legal representative - The representative’s    identification Service Charge   There is no service charge for reporting a lost ticket but service charge applies to lost ticket replacement or refund. Service charge varies depending on the country where the service is provided. (example) in Korea - 50, 000 Won, in USA - USD 50, in Japan - 10,000 Yen Charges are subject to change, and there are no exemptions under any circumstances.

To replace a lost ticket Eligible tickets   Flight ticket Unaccompanied Minor Service Charge MCO(Micellaneous Charges Order) lost with the flight ticket     Ineligible tickets (only refund is available)   Other types of MCO which is not a flight ticket     Replacement process   Visit a Korean Air ticketing office with the “Required Documents”, as instructed above, and the ticket will be replaced. If your ticket was purchased in a different country, the replacement will take approximately 2-3 business days as information on the original ticket has to be transferred from the original issuing office.

To refund a lost ticket Refund process   Visit a Korean Air ticketing office and present the “Required Documents”, as instructed above, and you can apply for a refund. If it is confirmed that the lost ticket has never been used for 60 days from the day you apply for a refund, you can get a refund.     NOTES How to refund a lost PTA (Prepaid Ticket Advice) ticket   If the lost ticket was issued through PTA(Prepaid Ticket Advice), authorization from the first issuing carrier will be required.     What to do if a purchase of new ticket is made upon ticket loss   If you purchased a new ticket to complete your travel, you can apply for a refund for this new ticket. However, the newly purchased ticket must have the same itinerary, class, and conditions as the lost ticket. To apply for a refund of the new ticket, you need to visit a Korean Air ticketing office with the “Required Documents”, as instructed above, plus the Passenger Receipt of the new ticket and a receipt for the new ticket purchase.