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Reservation Guide
 

Ticket Services / Lost Ticket

   If your ticket has been lost or stolen, contact Korean Air first. Ticket will be replaced or refunded according to your request.

What to check before reporting a lost ticket
To replace a lost ticket
How to report a lost ticket
To refund a lost ticket

What to check before reporting a lost ticket
e-Ticket loss
 
e-Ticket is an electronic ticket that securely stores all ticket details in the airlines’ computer system. Therefore an e-Ticket cannot be lost or stolen.
Simply reprint the e-Ticket Itinerary/Receipt we sent to you via e-mail or ask Korean Air to send it again by Fax.
Please keep the “e-Ticket Itinerary/Receipt” with you throughout your journey, as it may be required during check-in, immigrations or the customs' declaration process.
   
Paper Ticket loss
 
It is required to visit a Korean Air branch or ticketing office in person to report and replace/refund a lost ticket.
If the original ticket information such as ticket number, itinerary, purchase place and purchase date of your ticket is provided, processing time will be minimized.
It is recommended that you make a copy of your ticket in case it gets misplaced.
 
How to report a lost ticket
Required documents
     Required documents vary depending on the age of the passenger (adult/under-age) and whether the person who reports the loss is the actual passenger or a representative.
   Please refer to following table.
  Adult passenger Under-age passenger
Mandatory
documents

- A copy of the passenger’s
   passport
- Indemnity agreement
   letter for lost ticket

- A copy of the passenger’s   
   passport
- Indemnity agreement
   letter  for lost ticket 
   written by a parent  or a legal
   representative
- The parent’s or the
   representative’s identification
- Document that confirms the
   relationship with the parent
   or the legal representative
  (example) a copy of the resident
   registration, a copy of the family
   register, a medical insurance
   card, etc.
Additional
documents
when a
representative
visits

- A power of attorney
    written by the passenger
- The representative’s
   identification

- A power of attorney
   written by the parent or the
   legal representative
- The representative’s
   identification


Service Charge
 
There is no service charge for reporting a lost ticket but service charge applies to lost ticket replacement or refund.
Service charge varies depending on the country where the service is provided.
(example) in Korea - 50, 000 Won, in USA - USD 50, in Japan - 10,000 Yen
Charges are subject to change, and there are no exemptions under any circumstances.
 
To replace a lost ticket
Eligible tickets
 
Flight ticket
Unaccompanied Minor Service Charge MCO(Micellaneous Charges Order) lost with the flight ticket
   
Ineligible tickets (only refund is available)
 
Other types of MCO which is not a flight ticket
   
Replacement process
 
Visit a Korean Air ticketing office with the “Required Documents”, as instructed above, and the ticket will be replaced.
If your ticket was purchased in a different country, the replacement will take approximately 2-3 business days as information on the original ticket has to be transferred from the original issuing office.
   
 
To refund a lost ticket
Refund process
 
Visit a Korean Air ticketing office and present the “Required Documents”, as instructed above, and you can apply for a refund.
If it is confirmed that the lost ticket has never been used for 60 days from the day you apply for a refund, you can get a refund.
   

NOTES
How to refund a lost PTA (Prepaid Ticket Advice) ticket
 
If the lost ticket was issued through PTA(Prepaid Ticket Advice), authorization from the first issuing carrier will be required.
   
What to do if a purchase of new ticket is made upon ticket loss
 
If you purchased a new ticket to complete your travel, you can apply for a refund for this new ticket.
However, the newly purchased ticket must have the same itinerary, class, and conditions as the lost ticket.
To apply for a refund of the new ticket, you need to visit a Korean Air ticketing office with the “Required Documents”, as instructed above, plus the Passenger Receipt of the new ticket and a receipt for the new ticket purchase.