FAQ

Booking & Ticketing Special Needs Check-in KAL Lounge Baggage SKYPASS Pets Internet Membership In-Flight Technical Support

	Booking & Ticketing
Fare Ticketing and Modification Lost / Refund Online Booking Payment and Ticket Delivery
Q1: Do I have to purchase a ticket within a certain time? Ticket must be purchased before the notified date. If the ticket is not purchased within the period, reservation will be automatically cancelled. If you already have a ticket, provide the ticket number to the reservation agent Q2: Can I change my itinerary on a purchased ticket? It depends on the fare basis of your ticket. For tickets that allow modifications, a new ticket will be issued after you pay the service fee and fare for the new destination. Please contact travel agency or Korean Air office to check your fare basis. Q3: What do I do if the name on the ticket is different from the one on the passport? Problems will arise if the spelling of the name on the ticket is not identical to the name on the passport. You must provide the exact spelling of your name during reservation. If the spelling does not match, you must notify the reservation agent and visit the ticketing office with your passport and ticket for re-issue. Some travel agencies (in Japan and other regions) may charge a service fee. Please call Korean Air reservation center or visit the nearest office if the name on your SKYPASS is different from your ticket or passport. Q4: I purchased a ticket but cannot use it. Can someone else use it? The boarding list is very important. Therefore according to IATA regulation, once the ticket is issued the name on the ticket cannot be transferred to another individual's name. Q5: I made the reservation through Korean Air and purchased a ticket but can I change my boarding flight? If you have purchased a ticket of special fare basis, the rules are written on the Endorsement/Restriction line. You'll find that one of the rule states "Non-Ends", which means non-endorsable. Since a ticket of special fare basis was purchased, you cannot board another airline even if you change your itinerary. If you must board another airline you will have to pay the difference. If the ticket does not state "Non-Ends", you may board another airline. Q6: Is it possible to change credit cards once the ticket is purchased? Payment method cannot be changed once ticket has been purchased. Q7: How do I change the returning date? If the ticket you purchased allows modifications, you simply need to call Korean Air reservation center. Some tickets may need to be re-issued if the itinerary includes segments on another airline. Some tickets do not allow any modifications, so please contact the travel agent or Korean Air office. Q8: When does the validity of a ticket begin? From the issued date or the departure date? Validity of an international ticket depends on the fare basis of the ticket. Ticket of a normal fare is valid for 1 year from the issued date. Ticket of a special fare is valid for a given period from the departure date. Q9: can I extend the expiration date of a ticket? You must pay the difference of the fare along with service fee for an extension. However, ticket of a special fare may not be extended. Please confirm before purchasing the ticket. Q10: Is it possible to use the rear page of a flight ticket first? (Ex: I have a round-trip flight ticket going from Seoul to Tokyo. I also have another one-way flight ticket going from Seoul to Tokyo and will use it this time to go from Seoul to Tokyo. Can I use the rear page of my round-trip flight ticket going from Tokyo back to Seoul for my return trip to Seoul? And, would it be possible for me to use the remaining Seoul to Tokyo portion of my round-trip flight ticket for a later trip to Tokyo?) Sorry, it is not permitted. As airfares can differ significantly between issuing locations at the point of origin, flight tickets must be used in proper sequence.