Destinations l Flight Schedules l Book Online l Advance Seat Selection l Web Check-In l Travel Planner Seoul l Promotions l KAL Holidays l SkyTeam Passes Enroll Online l My SKYPASS l Award Booking l Club Benefits l Earn Miles l Redeem Miles l Forms Worldwide Airports l Incheon Int’l Airport l Airport Services l Baggage Services Classes of Service l Entertainment l Flight Schedule with New Aircraft l In-Flight Shopping l Healthy Travel Tips Company Info l Investor Relations l Environmental Management l Our Fleets l Gallery l Press Releases Special Assistance l Ticket Services l Contact KAL l e-Forms l Other Services Home > Customer Support > Special Assistance > Travelers with Disabilities Reservation Guide   Unaccompanied Minors (UM) Travelers with Disabilities Pregnancy Infant Pets Special Meals Special Assistance / Travelers with Disabilities    Korean Air is commited to providing comfortable service and most convenient accessibility to our aircrafts to all our passengers.     We recognize your special needs with various facilities and catered arrangement from our specialists to make your flight more enjoyable. Please advise our representative of your request for special assistance upon booking.   Service for passengers with vision or hearing impairment/disabilities Service for passengers having difficulty in walking Service for passengers in need of medical assistance In-flight medical service in case of emergency Service for passengers with vision or hearing impairment/disabilities    Korean Air staffs are available to assist passengers with vision or hearing disabilities. For assistance at the airport, please advise our representative of your needs upon booking.    A guide dog accompanying passengers with vision or hearing impairment/ disabilities is allowed to travel on board at no extra cost.   Service for passengers having difficulty in walking Equipment for passengers with difficulty in walking Type Wheelchair Electric cart Specially equipped vehicle for passengers with disabilities Available Airport All Incheon, Gimpo Incheon, Gimpo, Jeju Wheelchair services Type How to use Korean Air's Wheelchair Along with our wheelchair service, our customer service personnel will accompany the passenger from the check-in counter to the departure gate or to their seat. Also upon arrival, our staff will accompany the passenger from their seat (or arrival gate) to their family members in the waiting area. Passenger’s Own Wheelchair If you are traveling with your own wheelchair, you can request assistance to our airline staff. You may move up with your wheelchair to the aircraft entrance and the wheelchair is checked-in at the aircraft door. Upon arrival, our staff will accompany you with your wheelchair. As the aisles of the aircraft are normally too narrow for the passage of most standard wheelchairs, you will be required to check your wheelchair upon entering the aircraft. In-flight Wheelchair You can request assistance to a flight attendant to be provided with a special wheelchair designed for use within the flight cabin. Upon flight ticket reservation, please make sure to submit a request for the use of a special on-board wheelchair. Aircrafts with in-flight wheelchairs   : B747 , B777, A330, A300, B737 NOTES Battery-powered wheelchairs are acceptable, but certain safety procedures must be followed in preparing the wheelchair for carriage. Please inform reservations personnel of your wheelchair use upon booking. Korean Air's special coordinator will facilitate your special travel needs. Passengers, who have difficulty in walking and require special arrangements during the flight such as wheelchairs, please advise our representative upon booking.   Service for passengers in need of medical assistance Service introduction   Stretchers and medical oxygen will be provided for passengers in need of medical assistance.   Upon booking, submit an Incapacitated Passengers Handling Advice (INCAD) form, written under the provision of  the International Air Transport Association’s Patient Passenger Transport Guidelines, and confirm the feasibility of the patient's travel in advance. An Incapacitated Passengers Handling Advice Form is required   If a stretcher or oxygen and/or usage of special medical equipment is needed   When a passenger requires medical assistance and/or treatment onboard   When a passenger has a communicable disease or condition that could pose a direct threat to the health or safety of others on the flight Incapacitated Passengers Handling Advice Form submission guideline   INCAD(Incapacitated Passengers Handling Advice Form) must be written by the passenger's physician, dated within 10 days of the scheduled date of the passenger's flight.   Passengers, who require special arrangements during the flight such as stretcher, oxygen and/or other medical supplies, please advise our representative upon booking. Stretcher service   Eligibility : Passengers who are unable to travel under the normal seating arrangement.   Fares and baggage allowance Routes Passengers Charge Baggage Allowance Domestic flights Patient 6 times of one-way adult fare for economy class 6 times of the baggage weight limit for an economy class seat Companion 1 accompanying passenger free of charge No free baggage allowance for the companion with free of charge ticket. Normal economy class free baggage allowance regulation applies to other companion. International flights Patient 6 times of one-way adult fare for economy class 6 times of the baggage weight limit for an economy class seat Companion Normal fare applies Normal economy class free baggage allowance regulation applies. Medical oxygen service   Eligibility : All passengers who need medical oxygen in cabin   Advance reservation and fees Routes Advance Reservation Fee International flights 48 hours prior to departure USD 50 Domestic flights 24 hours prior to departure KRW 50,000   Oxygen bottles loaded : Oxygen service is subject to aircraft, a maximum                                    of 6 oxygen bottles are loaded in each aircraft. NOTES Bulkhead seats or emergency exit seats are restricted for passengers who require medical assistance and/or treatment onboard. For passengers who use stretcher or medical equipment in cabin, traveling with a companion is recommended. If you are planning on accompanying a patient, please contact the reservation center and confirm the feasibility of the patient's travel in advance. A physician must approve the passenger's travel and medical documents from the physician must be submited.   In-flight medical service in case of emergency Preparation for in-flight medical emergency   We are well-equipped with medical supplies in case of medical emergency and our cabin crew members are professionally trained on a regular basis. There is a facility for telecommunication between 24-hours available on-ground support staff and cabin crew members for medical consultation.   Korean Air always appreciates the thorough preparation of passengers with medical conditions. However, please notify a flight attendant immediately if you have any sign of developing symptoms. In-flight medical equipment Equipment Purpose Emergency Medical Kit Medical supplies including instruments to perform simple surgeries under the provision of the Korean and the U.S. Federal Aviation Regulations Automated External Defibrillator Instrument to stabilize heart rate for heart attack patients First Aid Kit For bone fracture, burns and injuries Medical Bag First aid kit for frequently occurring symptoms onboard such as headaches, indigestion and stomachaches. Please ask your flight attendant if you need assistance.