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About the question The frequent question are listed in 「FAQ」. Before sending a e-mail, make sure verify about the contents. About the reservation and requirement The requirements in regarding of reservations (seat availability, making reservation, confirmation, cancel, special request such as in-flight meal etc) would not apply for e-mail.So, please contact Korean Air reservation call center. About the purchase of tickets in a tourist bureau (except KAL branch) The questions about making the reservation, confirmation &change, and ticket refund, the terms of open tickets and the extension of reservation, sometimes we can not give a reply . Please contact the tourist bureau. About the baggage Please verify in 「FAQ：baggage」. The inquiry of in-flight lost-and-found and consignment lost-and-found, please contact arrival airport or near by KAL branches as soon as possible. Please write more details about your opinions. If data are not sufficient, sometimes we can not give an exact reply. If we can’t give a reply for e-mail, we give a call or send a mail-box, so please write phone no., name, and address correctly. For the rapid reply, sometimes we use a standard e-mail form. So, please excuse for it. The e-mail we send, is for give an answer what you inquired. And please don’t use the e-mail what we send for private usage or use over again. The inquiry of comments and requirements, sometimes we can’t give or can delay for the reply. If it’s urgent, please contact us. [In this case, we can’t give an reply] - Incorrect e-mail address - Lack of data for reply the inquire - The metaphysical & emotional or defamation of character questions will not be send an e-mail. - Private information of crew or staff - The difficulty of reply about opinion and decision of social and political phenomena in our situation. If you agree with these articles, Click the [Agree] button.