Ticket Services / Ticket Refunds

Refund process could be complicating sometimes. Before you apply for a refund, quickly review the information and the guidance below to make it easier and hassle free.

What do I do to have my e-Ticket refunded? Do I need to pay a service charge or a penalty? How do I receive a refund?

What do I do to have my e-Ticket refunded? Refund requests can be filed via phone depending on refund type, and certain refund types require in-person visits to a branch or ticketing office. Please confirm the refund type with a Korean Air ticketing or branch office. If required to visit a Korean Air branch or ticketing office in person to submit a refund request, you must bring the following documentation.   When a passenger visits a Korean Air branch office - e-Ticket confirmation (Itinerary/Receipt) received via e-mail or fax - The credit card used for the ticket payment - The passenger’s photo identification When a representative visits a Korean Air branch office - e-Ticket confirmation (Itinerary/Receipt) received via e-mail or fax - The credit card used for the ticket payment - The passenger’s photo identification - A letter of attorney written by the passenger - The representative’s photo identification   [For further details, refer to ‘What do I need to check before I apply for a ticket refund?’ .]   Do I need to pay a service charge or a penalty? Same service charge and penalties as a paper ticket apply. [For further details, refer to ‘How do I apply for the refund? > Do I need to pay a service charge or penalty?’ .]   How do I receive a refund? Same refund procedure as a paper ticket applies. [For further details, refer to ‘How do I receive a refund?’.]