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| Reservation
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Redeem Awards with Family Members |
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Miles accrued with SKYPASS may be redeemed for use by eligible family members. Members with insufficient miles may also redeem awards by supplementing miles from immediate family members through the Family Plan. |
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 What is Endorsing Awards to Family Members? |
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SKYPASS member can endorse awards to registered family members by deducting his/her own miles. |
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The member must have sufficient miles for the desired award in his/her own SKYPASS account. |
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Family members eligible to endorse award include the member’s grandparents, parents, spouse, children, grandchildren, siblings, parents-in-law, and sons/daughters-in-law. |
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Example |
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| What is Family Plan? |
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Family Plan allows members with insufficient miles to redeem his/her awards by supplementing miles from immediate family members. |
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Please note family members eligible to the Family Plan are limited to the member’s spouse, parents, children, paternal grandparents, paternal grandchildren, with a maximum of 5 family members including the member. |
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When redeeming an award through the Family Plan, all miles from the member’s own SKYPASS account will be deducted first. |
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Example |
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I need 5,000 miles to receive an off-peak, one-way domestic award ticket, but I only have 3,000 miles. I can redeem the award ticket by supplementing 2,000 miles from my spouse’s SKYPASS account. |
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| Applicable Family Members to Award Endorsement * Family Plan |
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Applicable Family Members to Award Endorsement and Family Plan
* Up to 5 family members including the member may redeem awards through the Family Plan. |
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Applicable Family Members to Award Endorsement but not to Family Plan |
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| Applicable Award Types to Award Endorsement * Family Plan |
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| Award Type |
Endorsing Awards to Family Members |
Redeeming Awards through Family Plan |
| Korean Air Award |
Award Ticket |
O |
O |
| Upgrade Award |
O |
O |
| Partner Airline Award |
SkyTeam Awards |
O |
X |
| SkyTeam Round-the-World Award |
O |
O |
| Other Partner Airline Award (Vietnam Airlines, Emirates) |
O |
O |
| Miles-to-Hotels Award |
JejuㆍSeogwipo KAL Hotels* |
O
(When making reservations via the Korean Air website) |
X |
| Mileage Tours** |
Flight Tickets |
O |
O |
| Local Expenses |
O |
X |
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Accommodations at other hotels (Hyatt Incheon/L.A. Wilshire Grand/Hawaii Waikiki Resort Hotel) cannot be redeemed for use by family members. |
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Mileage tours are operated during specified periods only, and corresponding notices will be provided via the Korean Air’s website. |
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| How to Apply Family Registration |
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Family registration must be completed prior to endorsing an award to family members or to redeeming an award through the Family Plan. |
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Family Proof Document |
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For residents of Korea, acceptable forms of documentation include legal documents such as family registers or resident registration. (For residents of other countries, acceptable forms of documentation include legal documents such as family registers, resident registration, birth certificates, marriage certificates, returns, etc) |
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How to Apply Family Registration |
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Online : Please go to [Online Family Registration] and complete the application and attach the required documents in an image format (JPG files) |
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Fax : Please fax
the completed family registration application
and the required documents to 213-484-5790
(US and Canada) or to 02-2665-2596. (within
Korea only) |
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Off-line : Please visit Korean Air Office and submit the application with the required documents. |
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To Confirm Family Registration (when applying by fax or online) |
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Processing Time : Family registrations submitted are generally processed within 1 ~ 2 days of receipt. Please allow extra time during weekends and national holidays. |
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Confirmation Alert : When registration is complete, a text message will be sent to the mobile phone number provided (within Korea only) |
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To Confirm : Please check the status of your family registration via the Korean Air‘s website [SKYPASS]-[My SKYPASS]-[Family Registration Status]. |
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Notes |
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Family registration does not allow miles to accrue under one member’s account or to create a joint family account. Regardless of family registration, miles are accrued to the individual SKYPASS account of the traveling member. Family registration and award redemption will be done simultaneously at the time of award issuance. |
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The purpose of family registration is to confirm family relationships. For protection of privacy, we do not provide family members’ personal information including their accrued mileage status. |
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Family registration is available only to SKYPASS members and therefore, individuals must first enroll in SKYPASS membership. |
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In the event of changes in the registered family members (divorce and/or death), please contact Korean Air to update your family registration. Requests to delete a member from the family registration can be made through contacting the Korean Air Service Center or visiting the nearest office. |
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| How to Endorse Awards to Family Members |
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Requesting Online |
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| Log into the Korean Air’s website. |
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The member whose miles will be deducted for an award endorsement must login. |
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| Select the award type in the [Award Booking] |
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Award types available for online redemption include Korea domestic and international flight award tickets, upgrade awards, and hotel awards (Jeju and Seogwipo KAL Hotels). |
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| Select the family member to receive the award in the [Select Passenger] step. |
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Passenger selection is limited to pre-registered family members. |
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| Finish the award issuance by completing the [Select Flight]-[Confirm/Add to Itinerary]-[Make Reservation/Purchase] steps. |
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e-Ticket Itinerary & Receipt will be sent to the e-mail address entered. The traveling family member may print the e-ticket Itinerary and bring it to the airport on the day of travel. |
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Requesting through Branch Office |
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To issue an award, please visit a Korean Ai’s branch office with the following documents: |
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| Case |
Required Documents |
| If a member whose miles will be deducted for an award endorsement is visiting in person |
Member’s photo identification |
| If a third party (including the family member to receive the award) is visiting |
Third party’s photo identification, photo identification and authorization letter of the endorsing member |
| If a member who is a minor is endorsing an award to family members (*) |
Under 12 years of age |
Authorization letter and photo identification of the legal guardian |
| Age 12~20 |
Authorization letter and photo identification of both the minor and legal guardian. (Authorization letter of the minor is required when the minor is not visiting the office) |
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Minors without valid identification may instead submit documents confirming family relationship (family register, resident registration, birth certificate, etc.) |
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Notes |
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Family registration must be completed prior to endorsing an award to family members or to redeeming an award through the Family Plan. |
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| How to Redeem Awards through Family Plan |
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Requesting Online |
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| Log into the Korean Air’s website. |
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The member who will redeem an award by supplementing miles from family members must login. |
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| Go to [Redeem Awards through Family Plan] from the [Award Booking] then select the award type |
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Award types available for online redemption include Korea domestic and international flight award tickets and upgrade awards. |
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| Select the family member(s) to supplement miles from and proceed. |
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Family Plan is limited to pre-registered family members who have authorized to supplement miles to the login member through the Korean Air’s website. |
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| Finish the award issuance by completing the [Select Flight]-[Confirm/Add to Itinerary]-[Make Reservation/Purchase] steps. |
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e-Ticket Itinerary & Receipt will be sent to the e-mail address entered. The traveling family member may print the e-ticket Itinerary and bring it to the airport on the day of travel. |
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Requesting through Branch Office |
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To issue an award, please visit a Korean Ai’s branch office with the following documents: |
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| Case |
Required Documents |
| If all family members supplementing miles are visiting together |
Each member’s photo identification |
| If the member redeeming an award through the Family Plan and a part of the family members supplementing miles are visiting |
Each visiting member’s photo identification, authorization letter and photo identification of the family member(s) not in attendance |
| If a third party is visiting |
Third party’s photo identification, photo identification and authorization letter of each Family Plan members |
| If a member supplementing miles is a minor (*) |
Under 12 years of age |
Authorization letter and photo identification of the legal guardian |
| Age 12~20 |
Authorization letter and photo identification of both the minor and legal guardian. (Authorization letter of the minor is required when the minor is not visiting the office) |
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Minors without valid identification may instead submit documents confirming family relationship (family register, resident registration, birth certificate, etc.) |
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Notes |
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Family registration must be completed prior to endorsing an award to family members or to redeeming an award through the Family Plan. |
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Family members eligible to the Family Plan are limited to the member’s spouse, parents, children, paternal grandparents, paternal grandchildren, with a maximum of 5 family members including the member. |
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In order to maintain prompt check-in services, redeeming awards through the Family Plan cannot be processed at the airport. |
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Mileage Inquiry