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Reservation Guide
 

Special Assistance / About U.S. DOT Regulation

   Korean Air is in compliance with U.S. Department of Transportation’s Non-discrimination on the Basis of Disability in Air Travel for flights from/to the United States.

U.S. Department of Transportation’s Non-discrimination on the Basis of Disability in Air Travel
Korean Air’s CRO Service

U.S. Department of Transportation’s Non-discrimination on the Basis of Disability in Air
    Travel
   You can obtain a copy of the regulation from the Department of Transportation by any of the following means.
Request by Telephone
 
Air Travelers with Disabilities (within the United States, Toll-Free)
  - 1-800-778-4838 (voice)
- 1-800-455-9880 (TTY)
Aviation Consumer Protection Division
  - 202-366-2220 (voice)
- 202-366-0511 (TTY)
Request by Mail
 
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590
Request by Website
 
Aviation Consumer Protection Division’s website: http://airconsumer.ost.dot.gov
 
Korean Air’s CRO Service
In case of any inconvenience, customers with disabilities may contact Korean Air’s Complaint Resolution Official at the airport.
CRO is available in an airport under DOT Regulations during business hour.