Special Assistance / Unaccompanied Minors (UM)

Korean Air’s UM (Unaccompanied Minors) service ensures a safe trip for children traveling alone. Upon receiving a Boarding pass children are assisted by the airline staff, until an adult guardian at the destination picks them up. Can my child use the UM service? Domestic flights International flights Ages 5 - 13 Ages 5 - 12 Children under the age of 5, under no circumstance, can travel alone. Adolescents between the age of 12 to 16 can apply for the UM service for international flights, if they travel with Korean Air only. How can I apply? Contact the Korean Air reservation center at least 24 hours prior to departure time and receive confirmation of your application. You have to provide details of the adults (name, relationship, address and telephone number), who are to accompany the child to the departure point and meet the child at the destination. Passenger traveling on Domestic/International Flight Transit Passenger What is the service fee? The service is free for passengers using domestic flights. For international flights, please contact the reservation center, as the fee varies depending on the destination, and conditions of the air ticket. What is the procedure I need to follow at the airport on the date of the departure? On the day of the departure, you must arrive at the airport within sufficient time before departure. After checking in and receiving a boarding pass, fill in a UM service form and you will be led to the staff in-charge. Children will be provided with a UM badge and a pouch to wear, which will help airport staff or flight attendants to recognize them, until they reach their destination.   What is the procedure my child will follow until she/he reaches the destination? Meeting with the staff Children with a boarding pass are led to the Korean Air staff in-charge. On the way to the airplane The staff accompanies the children through immigration,customs and the security check to the departure gate. On board “FlyingMom service” ensures that Korean Air cabin crew look after the UM by a set guideline for their safe and comfortable journey. Destinations Staff will assist the child, upon arrival, until she/he meets an adult guardian. Connecting flights You don’t have to worry even if your child needs to change planes to different airlines as long as the child travels under the Korean Air UM service. Staff will take your child from the first arrival gate to the departure gate for the connecting flight. Terms and conditions - Upon departure and arrival, children have to be accompanied by an adult. If the designated adult fails to show up upon arrival the child will be returned to the original departure city. The sending guardian is responsible for the extra travel costs. Please inform the designated guardian to arrive at the airport prior to the arrival time of the plane that the child is on board. - Different airlines have different regulations on the UM service. If your child has a connecting flight on another airline, please check with the airline. - Minors entering Canada without a guardian must submit a ‘Guardian’s consent’. Print out and fill in the following form in advance (in English). Show the form together with an air ticket and passport at the airport check-in counter on the day of departure. Print Custodianship Declaration-(Parent/Guardian) - Minors must follow the same procedure when entering Korea. Other airline’s staff member in charge of unaccompanied minor service hands over minors to Korean Air for continuing UM service.