Q1: I have a round-trip ticket from Seoul to Tokyo. Can I use the Tokyo to Seoul portion of the ticket first?
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Pursuant to regulations of the International Air Transportation Association (IATA), tickets must be used in the order of ticketed itinerary.
Air fares may vary depending upon the departure and sales regions in order to prevent any misuse related to fare differences.
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Q2: Is refund not allowed for unused portion of certain tickets?
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Depending on the rules of the ticket, refund may not be allowed if any portion of the ticket has been used.
Agents will inform you about the terms and conditions before you purchase a ticket. Refunds may not be allowed on a return ticket if it was cheaper than one-way ticket.
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Q3: How can I get a refund for a Seoul-New York ticket that my sister sent from US?
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Ticket that has been issued through PTA (Prepaid ticket Advice) service can only be refund at the issue office.
Therefore if you request a refund, the refund will be credited back to the person who originally purchased the ticket.
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Q4: Can I receive a friend's ticket refund if my friend purchased the ticket with cash?
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The refund can only be credited to the passenger of the ticket.
You must provide a letter from the original ticket purchaser and an identification card in order to receive the refund.
If a family member would like to receive the refund please provide an appropriate document that proves you are a family member.
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Q5: Is there a service charge to process a lost ticket?
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If a ticket is lost then a ticket re-issue or a refund can be requested.
Refund will be credited 60days after the request. The service charge for refunding or reissuing a ticket varies according to region.
50,000won will be charged in Korea and a $US50 local currency equivalent will be charged in other regions.
For special fare tickets, the greater of either the penalty charge or service charge will be requested.
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Q6: Can a lost international ticket be re-issued?
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After you notify the Korean Air agent the ticket will be reissued.
However, if you changed the itinerary of Korean Air ticket at another airline office, you must contact that airline for reissue.
An indemnity letter provided by Korean Air along with a copy of the passport is needed. A service fee will be charged.
The process is shorter if you can provide a copy of the ticket or agency code, telephone number of the agent and issued date.
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Q7: I lost an international ticket. Can I request a refund?
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A lost ticket can also be refunded. Refunds are credited for the unused portion of the ticket within 60 days.
If a new ticket was purchased instead of waiting for the reissued ticket, a refund can be requested as long as the new ticket has the same itinerary (same segments, class) as the lost ticket.
Please provide a copy of your passport, an indemnity letter and passenger coupon of the new ticket with the refund request.
If the new ticket was issued from another airline, the process may take longer than 60 days.
The service charge for refunds varies according to region.
For special fare tickets the higher amount for either penalty charge or service charge will be requested.
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Q8: What information is required when reporting a lost ticket?
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The process is shortened if you know the ticket number, agent's code and date issued.
The best thing is to have a copy of the ticket.
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Q9: Can I receive a refund in cash even if I used my credit card for the purchase?
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If you used your credit card to purchase a ticket, the refund can only be credited back to your credit card.
The airline notifies the refund to the credit card company within 3 days of the request and the credit card company will refund the amount on the monthly payment date.
If you closed the bank account, provide a document from the bank and receive a cash refund at Korean Air.
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Q10: Can I get a refund for an expired ticket?
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Refund can only be requested for a valid ticket.
Refund requested made after 30 days of expiration date may be rejected.
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Q11: I purchased a return ticket to New Zealand; can I get a refund for the return segment?
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Ticket may not qualify for a refund depending on the regulation of the visiting country.
New Zealand does not permit refunds for the return segment if the passenger entered the country with a tourist visa.
Refunds are permitted if you entered the visiting country with an immigration/student/work visa or returned to departure city on another flight.
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Q12: Do I have to pay a penalty or service charge for a refund?
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Regardless of the cancellation of your booking, all ticket refunds are subject to a refund service charge or a refund penalty.
Service charges vary depending on the country where the refund service is provided. For example, a refund service charge in the U.S. is $30 USD. Free tickets such as SKYPASS bonus tickets and infant tickets are exempt from service charges. Service charges are subject to change.
For promotional tickets, a refund penalty may also apply depending on the fare rules. If a refund penalty applies, then the service charge will be exempt.
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