FAQ

Booking & Ticketing Check-in Baggage Pets On Board Special Needs KAL Lounge SKYPASS Internet Membership Technical Support Chat Service

	Chat Service
Q1: What is [Chat Service]? [Chat Service] provides information about tickets, reservations, etc via real-time messenger service. [Chat Service] is available by clicking on [Chat Service] menu on the Koreanair.com. Available chat services are: 1. Homepage services (including online ticket purchase) 2. Ticket reservation, change or refund services 3. SKYPASS services (including online award booking) 4. Flight schedules, arrival & departure or other services After selecting your service category, you’ll be connected with our chat agent through the messenger window. Q2: What are the service hours for [Chat Service]? [Chat Service] is available by clicking on [Chat Service] banner on the Koreanair.com homepage, between 09:00 AM ~ 05:00 PM Pacific Standard Time. Q3: Is the [Chat Service] only available to Koreanair.com login members? [Chat Service] is open to any customers visiting the Koeranair.com website. However, in compliance with privacy policy protection, certain information such as reservation inquiries, SKYPASS membership information, etc will be limited to log-in members. Q4: Is it possible to use the Koreanair.com website while using [Chat Service]? [Chat Service] is provided on a separate window, therefore, you may freely browse or use the website at any time during chat. Q5: Is [Chat Service] only available for 1:1 chat? [Chat Service] is available only for 1:1 chat. Multi chat involving more than one customer is not possible. Q6: Is there a certain limitation in using [Chat Service]? Available chat services are: 1. Homepage services (including online ticket purchase) 2. Ticket reservation, change or refund services 3. SKYPASS services (including online award booking) 4. Flight schedules, arrival & departure or other services In compliance with privacy policy protection, certain information such as reservation inquiries, changes, refunds, SKYPASS and Internet membership information, etc will be serviced only after proper identification verification has been made. Q7: Is it possible to save the chat information? You may save or print the chat information on PC. Please click [Save] or [Print] on the top of the chat window. Q8: How long would it take to be connected with a chat agent after I click [Chat Service]? Depending on chat volume, waiting time may vary. If the expected waiting time is more than 10 minutes, the chat request will be automatically closed. Q9: [Chat Service] shows OFF, although it is service hour. What should I do? Even during the service hour, if excessive volume of chat requests are received, additional chat requests may be closed for smooth service handling. For this occasion, please use our FAQ or try again at a later time.