An upgrade award can be issued through our website including mobile application or one of our local branch offices.

Conditions of Upgrade Award

Tickets purchased in the following booking classes may be available for award upgrade.

• M*Reference 1  class can be applied only to the transit exclusive domestic flight.
• Upgrade award is not applicable to 50% or more discounted tickets and certain special fare tickets.
• Upgrade award is only available for the next grade cabin class.
  (e.g. Upgrade available from Economy to Prestige class, not available from Economy to First class) 

Upgrade Award Information

• Use mileage for award upgrade through homepage (My Trips)  Open a new window
• Redeem Awards in Branch office

Service User Guide

• One-way award requires 50% of round-trip redemption mileage.
• Child award requires the same redemption mileage as an adult.
• Infant award requires 10% of adult redemption mileage.
• Ticket Award and Upgrade Award are not applicable to the segment between Americas and Guam via Korea.
• In case of a travel itinerary that includes both international and Korea domestic flights, mileage is deducted for both the international and domestic flights according to the mileage redemption chart.
• As different tax rules are applied in some countries for different boarding classes, there can be a difference in the tax rate when you upgrade your seat.
  E.g., Air Passenger Duty in the U.K., Solidarity Tax in France, etc.
• The policy for upgrade award will change as of April 1, 2021. Details can be found on the new SKYPASS information page Open in new window .
  

Upgrade Award Redemption

Upgrade Award Seat Availability Open in new window 

Peak season Details

• Peak season travel requires the redemption of more accrued miles than other seasons.
• If seasonality is different for each one-way direction, seasonality will be applied separately.
• For travel to and from Korea, seasonality is determined by each one-way flight segment based on date of boarding.
• For travel via Korea, the first boarding date of the journey per each sector will determine the season.

Validity of an Upgrade award

• An upgrade award is valid for as long as the ticket is valid.

Change and Refund

• If a part of an upgrade award is not used, miles for the unused portion can be reinstated after the used miles and refund fees are deducted.

  * Refund fee for domestic flights

  Charge for Refund Details

  Within ticket expiration date	After ticket expiration date
  500 Miles	3,000 Miles

  The fee will be charged in addition to the refund fee for paid tickets.

  * Refund fee for international flights

  Refund fee Details

  Before 91 days or more prior to departure date	Within 90 days before departure date	After ticket expiration date
  Free of Charge	3,000 Miles	10,000 Miles

  When a fully unused upgrade award ticket is refunded, the refund fee will only be charged once.

• The refund fees for upgrade awards will be charged separately from purchased tickets.