News

Please be advised that ticket change/refund guidelines due to COVID-19 for flights operating normally.


1. Application : Korean Air International flights ticket

2. Period : Travel date February 2, 2020 ~ August 31, 2020, Issued on/before April 1, 2020

3. Applicable Charges

  • Refund penalty Waiver
  • Permission of date/itinerary change and waiver for 1st reissue penalty (any fare differences should be collected)
    - Allow date change within the ticket validity period
    - Only fully unused ticket can be rescheduled on/before February 28, 2021 regardless of ticket validity
  • Waiver on fare difference
    a. If new travel date is on/before July 31, 2020
        : Ticket must be completely unused
        : Fare differences will be waived as long as it is in the same cabin class and between the same cities
          (Tax/surcharge differences will be applied)

    b. If new travel date is on/after August 1, 2020 to February 28, 2021
        : Ticket must be completely unused
        : Fare differences will be waived as long as it is in the same booking class and between the same cities
          (Tax/surcharge differences will be applied)
          ※ The same booking class must be available at the change date

    c. Special cases such as denied boarding passengers due to COVID-19 or required reissue for only partially unused ticket due to entry restrictions


Notes

Not available retroactive application for refunded ticket

For Award tickets, stopover in route for flights departing on/after July 1, 2020 are not permitted-only allowing transit within 24 hours between origin and destination. 

If you have applied for a refund of an award ticket on the Korean Air website, the mileage will be refunded within 3 to 5 business days. The refunded mileage will be available for use until December 31, 2020.
If you have applied for a refund via a Korean Air office or a Korean Air service center instead of the website, please contact the service center.



Contact for ticket changes/refunds

Purchased via Contact Details
Korean Air Website/Mobile

Date/itinerary changes : Service center

Refund : Korean Air Website/Mobile [Log-in - My Trips - Cancel Reservation/Refund]

Korean Air Regional office/Service center Date/itinerary changes, refund : Service center
Others (Travel Agency, etc) Date/itinerary changes, refund : the agency where you purchased the ticket (waiver condition will be equally applied)