In-Flight Wi-Fi

wifi

Eligibility

In-flight WiFi is available on routes operated by aircraft such as the Boeing 737-8, 737-900ER, 787-10, Airbus A321-neo, and A350-900. Enter the departure/arrival city or flight number to check the details.

How to use

How to connect to the network

In your device’s settings, switch to airplane mode, turn on Wi-Fi, and select the network named “Korean Air In-Flight.”

Portal access and entry

Enter “wifi.koreanair.com” in the address bar.

Select/purchase plan

Choose and purchase either the internet or messaging plan. (The Korean Air website and mobile app can be used free of charge.)

• You can start using the in-flight Wi-Fi once the aircraft reaches an altitude of 10,000 feet.
• Restricted Airspace: This service is restricted above Syria, Israel, Cuba, and India, as well as on the North Pole route.
• This service may not be available due to unexpected circumstances such as satellite communication issues or bad weather.

Information on plans

Internet service

Messages only

Web browsing, email, music, videos (480p or less), messaging via a chat app

• Restrictions: Video/audio calls, cloud services

International flights

Short-haul, 2 hours or less

5.95 USD / Full flight  

Short-haul, 2 hours or more

11.95 USD / Full flight  

Medium-haul

13.95 USD / Full flight  

10.95 USD / 2 hours  

Long-haul

20.95 USD / Full flight  

10.95 USD / 2 hours  

Korea domestic

South Korea

4.95 USD / Full flight

Send text messages via chat app

• Restrictions: Video and photo transfer

International flights

Short-haul

4.95 USD / Full flight

Medium-haul

4.95 USD / Full flight

Long-haul

5.95 USD / Full flight

Korea domestic

Korea domestic

3.95 USD / Full flight

Notice

• You can purchase this service on board on the day of your flight, and advance purchases cannot be made.
• Fares vary depending on the flight segment (long, medium, short).
• Fares are billed in USD, and international credit and debit cards can be used to make purchases.
• This service is only available on the flight for which it was purchased and must be re-purchased for connecting flights.
• The 2-hour internet service starts immediately after payment, and the timer will not be paused even if you disconnect from the Wi-Fi.

Customer support

If you experience any trouble with the in-flight Wi-Fi service, please contact us at the email or phone number on your receipt. Contact Customer support

Inquiries

If you have any questions, please contact us at the email address or phone number listed on your receipt.

Panasonic

• Email
  khelpwifi@panasonic.aero
• Phone
  080-880-0350 (free of charge), ++82-2-3498-5904 (fee)
  

Weekdays 9:00 AM–5:00 PM KST, Korean/English available

Viasat

• Email
  khelpwifi@i-wifisupport.com
• Phone
  080-870-3116 (free of charge), ++82-2-2071-7363 (fee)
  

24-hour, Korean/English available

Short-haul: Japan, China and Northeast Asia (Hong Kong, Taipei, Ulaanbaatar)

Medium-haul: Southeast Asia (including Delhi, Guam)

Long-haul: Americas, Oceania, Europe, Middle East/Africa

Short-haul (2 hours or longer): Japan, China, and Northeast Asia (Hong Kong, Taipei, Ulaanbaatar)

Short-haul (less than 2 hours): Fukuoka, Kagoshima, Osaka, Nagoya, Niigata, Qingdao, Shenyang, etc.

Korea domestic