Wheelchair
We provide special assistance for passengers using wheelchairs
Korean Air offers wheelchair services to passengers with reduced mobility due to physical or health reasons, such as disability, illness, or advanced age
Service details
- At your airport of origin, a dedicated staff member will assist you from check-in to boarding. At your destination airport, our staff will guide you to the Arrivals Hall in the terminal.
- Aircraft are equipped with wheelchairs for use on board.
- Priority seats are available for passengers who use wheelchairs or have disabilities.
Eligible flights: Flights operated by Korean Air (limited to flights with a Korean Air flight number, excluding codeshare flights) Eligible classes: Economy Class and Prestige Class (limited to certain aircraft types) How to use: Retrieve your booking and request the [Passenger requiring assistance] service to be assigned a priority seat
Information on wheelchair use
Passengers may use their personal wheelchairs up to the boarding gate. Please check the dimensions of the aircraft’s cargo door to ensure compatibility. Information on passenger-owned wheelchairs You can use your own wheelchair
Wheelchairs are available for rent for Korean Air passengers Information on Korean Air wheelchairs Rent a wheelchair at the airport
All Korean Air aircraft are equipped with in-flight wheelchairs In-flight wheelchair guide Aircraft are equipped with wheelchairs for use on board
What you should know
- If you require a wheelchair to travel, please request wheelchair services through our website or the Service Center before you come to the airport.
- The wheelchair service is provided with priority to passengers who request the service in advance.
- When checking your wheelchair for flights departing from or arriving in the United States, please review the
Notice . - When checking your wheelchair for flights departing from or arriving in Canada, please review the
Notice .
Information on passenger-owned wheelchairs
- Korean Air will transport passengers’ wheelchairs and walking aids free of charge.
- If the dimensions of your wheelchair exceed 122 cm (width) x 84 cm (height), please contact our Service Center as it may be difficult to fit on smaller aircraft (such as the B737).
- Electric wheelchairs require special action from the airline, such as removing the battery, so please let us know if you use one when booking your ticket. (Electric wheelchairs will be placed in the cargo compartment per our regulations on hazardous materials.)
- If you are traveling with your own wheelchair, you’ll still be able to receive assistance at the airport from a designated Korean Air agent.
Information on Korean Air wheelchairs
A passenger using the wheelchair service can use a wheelchair provided by the airport to get to the boarding gate and use their own wheelchair at the arrival gate. (The passenger must request their wheelchair be brought to the arrival gate.) However, delivery of personal wheelchairs to the arrival gate may be restricted due to airport conditions, in which case a passenger can use the airport’s wheelchair to get to the baggage claim area to pick up their wheelchair.
Information on passenger-owned wheelchairs
- Korean Air will transport passengers’ wheelchairs and walking aids free of charge.
- Electric wheelchairs require special action from the airline, such as removing the battery, so please let us know if you use one when booking your ticket.
(Electric wheelchairs will be placed in the cargo compartment per our regulations on hazardous materials.) - If you are traveling with your own wheelchair, you’ll still be able to receive assistance at the airport from a designated Korean Air agent.
- The size of wheelchairs that can be loaded varies by aircraft. Please verify the
dimensions of the cargo door for your specific Korean Air aircraft.- If your wheelchair exceeds the dimensions of the cargo door, please contact the Service Center for assistance.
- If a passenger traveling from/to the U.S. with a wheelchair has to take an alternative flight because their wheelchair does not fit in their preferred flight, they may request a refund for any fare difference after completing their journey, based on the service center’s internal records.
- Applicable only when the alternative flight is a KE-operated flight with the same date, origin, destination, and cabin class and for tickets issued on or after March 17, 2025.
Cargo Door Dimensions by Aircraft
| Aircraft Type | Height x Width (in/cm) | |
|---|---|---|
| B787 | B787-9 | 44 x 35 (in) 111 x 88 (cm) |
| B787-10 | 44 x 35 (in) 111 x 88 (cm) |
|
| B777 | B777-200ER | 47 x 44 (in) 119 x 111 (cm) |
| B777-300 | 40 x 33 (in) 101 x 83 (cm) |
|
| B777-300ER | 40 x 33 (in) 101 x 83 (cm) |
|
| B747 | B747-8I | 47 x 44 (in) 119 x 111 (cm) |
| B737 | B737-8 | 31 x 48 (in) 78 x 121 (cm) |
| B737-800 | 31 x 48 (in) 78 x 121 (cm) |
|
| B737-900 | 30 x 45 (in) 76 x 114 (cm) |
|
| B737-900ER | 30 x 45 (in) 76 x 114 (cm) |
|
| Airbus A330 | A330-300 | 34 x 48 (in) 86 x 121 (cm) |
| Airbus A350 | A350-900 | 27 x 33 (in) 68 x 83 (cm) |
| Airbus A380 | A380-800 | 23 x 23 (in) 58 x 58 (cm) |
| Airbus A220 | A220-300 | 30 x 24 (in) 76 x 60 (cm) |
| Airbus A321 | A321-neo | 23 x 20 (in) 58 x 50 (cm) |
Maximum wheelchair size for loading onto Boeing 787, 777, 747 and Airbus A330, A350, A380 containers: 62 in x 59 in (157 cm x 149 cm) Maximum wheelchair size for loading onto A321 containers: 43 in x 59 in (109 cm x 149 cm) Additional time may be required to load wheelchairs onto containers. Thank you for your understanding.
In-flight wheelchair guide
- The in-flight wheelchair is 39 cm wide, 69 cm long, and 84 cm high when unfolded.
- One in-flight wheelchair is available on every Korean Air aircraft to assist passengers with reduced mobility on board.
- Passengers who require a wheelchair on board are asked to request the in-flight wheelchair in advance through their travel agency or the Korean Air service center.
Guidelines for Checking in a Wheelchair
- During the check-in process, we will inspect your wheelchair for any pre-existing damage and ensure its safe handling to prevent any issues during transportation. If you notice any damage to your wheelchair upon arrival, we kindly ask you to complete a damage report form.
- To provide exceptional service and protect the rights of customers with disabilities, Korean Air has designated Complaints Resolution Officer (CRO) at domestic airports (Incheon and Busan) as well as at all U.S. airports. If you wish to speak with a CRO, please feel free to contact one of our staff members to put you in contact with CRO.
- For customers traveling from/to the United States, if your wheelchair is lost, damaged, or delayed, you may file a claim with a CRO and choose to have your wheelchair repaired or replaced by a vendor of your preference or our service providers.
Guidelines for Checking in a Wheelchair
- Special Declaration of Interest (Mobility Aid)
- Passengers with disabilities using a mobility aid may declare its value and identifying features under Article 22(2) of the Montreal Convention when booking with Korean Air. This declaration can be made any time before the mobility aid is removed by the carrier for storage in the aircraft’s cargo compartment. Please refer to the Valuables pages for declaration.
- Eligible flights: Korean Air operated flights (Korean Air flight numbers only, excluding codeshare flights)
- Eligible classes: Economy Class and Prestige Class (limited to select aircraft types)
- How to use: Find your booking and request the [Passenger with special needs] service, then you will be assigned a priority seat