International

Using your award ticket

Information on itinerary changes and fees Ticket change fees and penalties Do you want to make a change to your award ticket?

Check the ticket refund fees Ticket refund fees and penalties Important information when requesting a refund for award tickets

When an award ticket is issued, your mileage with the nearest expiration date will be used first.
When an award ticket is refunded, the validity of the refunded mileage is based on the validity of the mileage used for the original ticket issuance.
This applies to each ticket individually, even when multiple tickets are purchased at the same time. Mileage that has expired at the time of refund will be forfeited and will not be refunded.
The mileage of registered family members can be combined toward an award ticket. If refunded, the mileage will be returned to the member who applied for the award ticket.
Korea domestic awards and international awards are not interchangeable.

Ticket change fees and penalties Confirm Close

Additional mileage, taxes, and fuel surcharges may be charged depending on the changed itinerary, booking class, or schedule.
Reissue charge for ticket changes: KRW 30,000 (CAD 30 for departures from Canada, IDR 350,000 for departures from Indonesia)
If you fail to board the flight after the check-in process or without canceling the reservation before flight departure, a no-show penalty will apply based on your boarding class.
More information on no-show penalties

Ticket refund fees and penalties Confirm Close

When a refund request is made for completely unused or partially used award tickets, the used miles will be deducted with refund fees, and the remaining miles will be refunded.
- The refund fee is deducted from the miles used for each ticket, starting with those with the earliest expiration date.
When an award ticket is refunded, taxes and fuel surcharges for the unused portion of the ticket will be refunded to the payment method used for purchase. (The time required for the issuance of refunds will vary depending on the payment method used)

More than 91 days before departure

Free of charge

Within 90 days before departure (during the ticket validity period)

3,000 Miles

After the validity period of the award ticket

10,000 Miles

Involuntary refunds (such as flight cancellation, etc.)
When a refund request is made for an entirely unused award ticket within 24 hours of purchase

If you fail to board the flight without canceling your booking before the departure time or fail to board after checking in, a no-show penalty will apply, based on your cabin class.
More information on no-show penalties