Korean Air to introduce No-Show fees to minimize seat wastage.
Korean Air has announced, that in order to minimize seat wastage, it will introduce No-Show fees for passengers who fail to provide advance notice that they no longer require a flight booking.
Korean Air No-Show fees will be applied to tickets purchased from 1 October 2016, for passengers who either do not cancel their reservation prior to the scheduled time of departure or passengers who do not board their flight after check-in has been completed.
Passengers who fail to turn up for flights to/from North America, Latin America, Europe and Oceania on long haul routes will be charged USD 120. Those flying to/from Southeast and Southwest Asia on medium haul routes (except for those classified as long haul) will be charged USD 70 and between Korea and Japan/China or between Japan and China on short haul routes USD 50. No-Shows on domestic flights in Korea will be charged KRW8,000.
No-Show passengers booked to travel on award tickets will have either 12,000 miles, 7,000 miles or 5,000 miles deducted from their accounts, calculated according to the length of the flight they have not turned up for. No Show passengers booked on award tickets for any domestic flight will have 500 miles deducted.
The No-Show fees will be waived for infants under 2 years of age, not occupying a seat.
Korean Air has been charging domestic flight No-Show fees since October 2008 and has been able to offer the cancelled seats back to waiting customers, minimizing seat wastage. Korean Air will now expand the No Show policy to international flights.
Korean Air’s new No Show policy will be in line with many other world-wide airlines, including Singapore Airlines, Emirates and JAL, which have all introduced No-Show fees.
Korean Air hopes that with the expanded policy, passengers who in the past could not purchase tickets on flights showing full but due to No-Shows consequently left with empty seats, will in the future have the opportunity to travel.