Voice of Customers
Send Us Your Comments/Complaints
If you have any questions, concerns, complaints or would like further information from Korean Air, we are happy to oblige.
Please complete our online form to expedite a response. Alternatively, we may be able to answer your question through our Frequently Asked Questions page.
Ticket purchased via Korean Air Website / Mobile,
can get refund through Korean Air Website/Mobile
[Log-in - My Trips - Cancel Reservation/Refund]
without any penalty or fee. (For tickets purchased at 3rd party travel agency, please contact the place of purchase)
- If you would like to make a complaint, please contact our customer relations team who can be contacted at: firstname.lastname@example.org or click here Open in new window .
- An Online Dispute Resolution platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ Open in new window which provides easy access to alternative dispute resolution (ADR).
- Please note, Korean Air is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
- You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints Open in new window . Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.