List of Recipients of Personal Information

When requested by the Data Subject, Korean Air may provide Personal Information to its business partners for the following purposes

List of Recipients of Personal Information details
Information provided Partner category Name of partners
(country/region of destination)
Purpose of use Retention period
Name, SKYPASS number, elite status, mileage information Credit Card
  • BC Card (KR)
  • KB Kookmin Card (KR)
  • Citibank Korea (KR)
  • Lotte Card (KR)
  • Shinhan Card (KR)
  • KEB Hana Card (KR)
  • Jeju Bank (KR)
  • Hyundai Card (KR)
  • Samsung Card (KR)
  • Suhyup Bank (KR)
  • NH Nonghyup Card (KR)
  • US Bank (US)
  • Chase (US)
  • DC Card (JP)
  • JCB Card (JP)
  • MUFG/AMEX (JP)
  • Diners Club International (JP)
To provide customer oriented service; to verify data for mileage accrual calculation Until the contract expires
Name, SKYPASS number Car rentals
  • Hanjin Rent-A-Car (KR)
  • AJ Rent-A-Car (KR)
  • Lotte-rent-a-car (KR)
  • Hertz Rent-A-Car (Global)
  • Avis Rent-A-Car (Global)
  • Enterprise Holdings (Global)
To verify data for mileage accrual calculation Until the contract expires
Name, SKYPASS number Hotels
  • KAL Hotel (KR)
  • Lotte Hotel (KR)
  • Lotte Hotel Busan (KR)
  • Shilla Hotel (KR)
  • JAL Hotel Group (Global)
  • Mandarin Oriental Hotel (Global)
  • Shangri-La Hotel (Global)
  • Hyatt Hotel Group (Global)
  • Intercontinental Hotel Group (Global)
  • Hilton Hotel Group (Global)
  • Preferred Hotel Group (Global)
  • Waikiki Resort Hotel (US)
  • Marriott Hotel (Global)
  • Starwood Hotels & Resorts (Global)
  • Accor Hotel (Global)
  • FRHI (Fairmont & Resorts) (Global)
To verify data for mileage accrual calculation Until the contract expires
Name, SKYPASS number Others
  • Hanjin Express (KR)
  • Hanjin Travel (KR)
  • Cyber Sky shop (KR)
  • SK planet (OK cashbag) (KR)
  • Lotte Members (KR)
  • S-OIL (KR)
  • Nonghyup (KR)
  • Citibank Korea (KR)
  • Shinhan bank (KR)
  • KB Kookmin Bank (KR)
  • Hotels.com (KR)
  • Hyundai Department Store (KR)
To verify data for mileage accrual calculation Until the contract expires
Name, SKYPASS number, date of birth, remaining mileage, reservation conditions of corresponding partner services, redeemed mileage of corresponding partner service Korean Air establishments
  • Hanjin Travel (KR)
  • HanJin Rent-a-Car (KR)
  • Grand Hyatt Incheon (KR)
  • Waikiki Resort Hotel (US)
  • Jeju/Seogwipo KAL Hotel (KR)
  • KAL Limousine (KR)
  • Jeju Folk Village Museum (KR)
  • InterContinental LA Downtown (US)
To confirm reservation of partner service, verify whether or not passenger has sufficient mileage, passenger identification, redeemed mileage of corresponding partner service Until the contract expires
Name, SKYPASS number, elite status Airline company
  • Aeroflot Russian Airlines (RU)
  • Aero Mexico (MX)
  • Air Europa (ES)
  • Air France (FR)
  • KLM Royal Dutch Airlines (NL)
  • Alitalia (IT)
  • China Southern Airlines (CN)
  • China Eastern Airlines (CN)
  • China Airlines (TW)
  • Czech Airlines (CZ)
  • Delta (US)
  • Kenya Airways (KE)
  • Tarom (RO)
  • Vietnam Airlines (VN)
  • Saudia Airlines (SA)
  • Xiamen Air (CN)
  • Middle East Airlines (LB)
  • Aerolineas Argentinas (AR)
  • Garuda Indonesia (ID)
  • Alaska Airlines (US)
  • Emirates (AE)
  • Hawaiian Airlines (US)
  • Etihad Airways (AE)
  • American Airlines (US)
  • GOL (BR)
  • Jet Airways (IN)
  • Japan Airlines (JP)
Mileage accrual, to provide benefits to outstanding members Until the contract expires
Name, SKYPASS number, elite status, accrued mileage, redeemed mileage, remaining mileage, ticket issuance details Mobile wallet operator
  • SK Planet (Syrup) (KR)
  • NHN (PAYCO) (KR)
  • MCOM (Administrative Agency for 'Syrup' and 'PAYCO') (KR)
Mobile wallet services Until the contract expires
Name, SKYPASS number, elite status, accrued mileage, redeemed mileage, remaining mileage Mobile wallet operator
  • KT (Clip) (KR)
  • The YAP Company (KR)
    (Administrative Agency for Clip)
  • Samsung Electronics (KR)
    (Samsung Pay)
Mobile wallet services Until the contract expires
Name, ID, phone number, e-mail, date of birth Korean Air establishments
  • Cyber Skyshop (KR)
Online account connection Until the contract expires
Name, flight number Airport
  • Korea Airports Corporation (KR)
  • Incheon International Airport Corporation (KR)
Payment of fees for the services provided Five years
Name, e-ticket number, service request, frequent traveler number, regulatory passport information
Inter Airline Through check-in Partner Carriers
  • American Airlines (US)
  • Air Canada (CA)
  • Aero Mexico (MX)
  • Aerolineas Argentinas (AR)
  • Alaska Airlines (US)
  • Air France (FR)
  • Mandarin Airlines (TW)
  • Alitalia (IT)
  • Jetblue Airways (US)
  • Air Baltic (LV)
  • Copa Airlines (PA)
  • China Airlines (TW)
  • China Southern (CN)
  • Delta Airlines (US)
  • Emirates (AE)
  • Etihad (AE)
  • Garuda Indonesia (ID)
  • Hawaiian Airlines (US)
  • Adria Airways (SI)
  • Japan Airlines (JP)
  • KLM Royal Dutch Airlines (NL)
  • Kenya Airways (KE)
  • Latam Airlines Group (CL)
  • Swiss International Air Lines (CH)
  • Xiamen Airlines (CN)
  • Middle East Airlines (LB)
  • Egyptair (EG)
  • China Eastern Airlines (CN)
  • Air New Zealand (NZ)
  • Czech Airlines (CZ)
  • Austrian Airlines (AT)
  • Miat Mongolian Airlines (MG)
  • Bangkok Airways (TH)
  • Tarom (RO)
  • Scandinavian Airlines (SE/NO/DK)
  • Brussels Airlines (BE)
  • Aeroflot Russian Airlines (RU)
  • Saudi Arabian Airlines (Sa)
  • Siberia Airlines (RU)
  • United Airlines (US)
  • Sri Lankan Airlines (LK)
  • Air Europa (ES)
  • Vietnam Airlines (VN)
  • Westjet (CA)
  • Jet Airways (ID)
Through check-in to the other airline Until the contract expires
Regulatory passport information Government Government (Immigration) of the following nations/regions;
  • Republic of Korea
  • Taipei
  • Canada
  • United Kingdom
  • Australia
  • Arab Emirates
  • Saudi Arabia
  • Thailand
  • Myanmar
  • United States
  • Japan
  • China
  • Mongolia
  • New Zealand
  • France
  • Netherlands
  • Czech
  • Spain
  • Italy
  • Russia
  • Indonesia
  • Sri Lanka
  • Vietnam
  • India
  • Brazil
  • Turkey
  • Germany
  • Swiss
  • Austria
Advance passenger information Until the regulation defines

Korean Air relies on data processors for the following services

Outsourced services details
Category Outsourced work Outsourced company
SKYPASS Registering enrollment application forms, modification of data, registration of beneficiaries, issuing and mailing membership cards Unies, Hanjin Travel
DM mailing service Duksung
Delivery service of gifts and logo products Hanjin Express, Beomsuwon
Manufacturing of gifts and logo products Dong-Woo Industry Co., Botem, Cyber Sky, KAL hotel Networks
Management and development of database server Korea IBM, Hanjin Information Communication Inc.
Website Outsourcing of data processing resources to provide server and database for web service Korea IBM
Development and maintenance of website Hanjin Information Communication Inc.
Payment process for the Korean Air’s paid products and services such as airline tickets KICC (Korea Information Communication Corporation), KOVAN (Korea Value Added Network), KIS Information Communication, First data Korea, KSNET (KS Net), LG CNS (Kakao Pay) NHN PAYCO, KFTC(Korea Financial Telecommunications & Clearings Institute), Wellnet (Konbini), Alipay, Cybersource, PayEase, Elavon, PayPal
Authentication, I-PIN confirmation Seoul Credit Assessment Inc
Delivery of event prizes or giveaways ePost Korea, Hanjin Express and other delivery service companies, Omnitel and other e-coupon providers
SMS and Kakao Talk message transmission of notification Standard Networks Inc. (SMS), LG CNS (SMS, Kakao Talk message)
Development and maintenance of the chat service Spectra Inc.
Chat Service
  • Korean language service – Hanjin Information Systems & Telecommunication Co. Ltd.
  • English language service – Concentrix
  • Japanese language service – Hanjin International Japan
Microsite Operating microsites of Korean Air Future Artist Olympiad, Korean Air and Young Artist Collaboration, and Travel Photo Contest HS Ad, Media Plus, Unocomm, Indicomm, PPW KOREA, INTLAB, Windesign
Service Center Reservation, ticketing, SKYPASS Customer services
  • Korean language service – Hanjin Information Systems & Telecommunication Co. Ltd.
  • English language service – Concentrix
  • Japanese language service – Hanjin International Japan
  • European language service – Czech Slovakia Air Service
Payment process for the Korean Air’s paid products and services such as airline tickets KICC (Korea Information Communication Corporation), KOVAN (Korea Value Added Network), KIS Information Communication, First data Korea, KSNET (KS Net), Alipay, Cybersource, PayEase
Airport branch office Reservation, ticketing, check-in, boarding, passengers with reduced mobility, SKYPASS, lounge service
  • Incheon/Gimpo – Unies, Air Korea
  • Pusan – Air Korea
  • Cheju – K-tec manpower
  • Other regional airports in Korea – Air Korea
  • Overseas airports – List of overseas associated companies
Outsourced sales office Passenger sales including reservation, ticketing and SKYPASS for some overseas region List of overseas associated companies
Booking system Reservation, ticketing service for Korean Air flights Amadeus IT Group S.A, TOPAS CO., LTD