Cookie Management Policy

1. Korean Air Cookie Management Policy

1.1 What is a cookie?

A cookie is a small file of letters and numbers that is stored on the user's device (e.g. computer, phone), and used by Korean Air's website to send information to the browser of the user and allowing the browser to return information to the original website (e.g. choice of country, language or a date).

There are different types of cookies:

  • Session cookies which disappear as soon as the user leaves the website ;
  • Permanent cookies which remain on the user's device until they expire or until the user deletes the cookies using the browser settings.
1.2 What cookies are used on Korean Air's website?

Korean Air's website uses four types of cookies.

  1. Cookies necessary to use Korean Air's website These cookies are essential as they enable you to fully experience Korean Air's website and to use the basic features and functionalities available on Korean Air's website, such as purchasing a ticket or accessing to your personal account.

    By disabling the use of such cookies, you will no longer be able to use those features and functionality resulting in a slower and less efficient user experience.

    The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
  2. Cookies necessary to improve Korean Air's website These cookies are used to collect anonymous information and enable Korean Air to understand how visitors use Korean Air's website and monitor any errors that users may be experiencing (e.g. the number of visits, the number of pages visited, the activity on the website, error messages received). These cookies are necessary to improve Korean Air's website and provide a better user experience.

    The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
  3. Personalization cookies These cookies are used to enable Korean Air's website to remember your choices and preferences and to provide you with a better and personalized user experience.

    By disabling the use of such cookies, you will not be able to be provided with a content adapted to your previous choices and preferences relating to Korean Air's website features.
  4. Marketing and advertising cookies
    1. Measurement cookies These cookies are used to enable Korean Air to measure the effectiveness of its marketing campaigns. These cookies enable Korean Air to identify the number of sales and clicks resulting from its marketing campaigns.

      The data collected through these cookies is anonymous and it is used to measure site activity to improve visitor experience.
    2. Targeting cookies These cookies are used to enable Korean Air to manage and improve the effectiveness of the delivery of advertising campaigns and to refine the targeting of these campaigns so that Korean Air can display the most relevant content for each user. The data collected through these cookies is anonymous and it is used to display information and offers that specifically interest each user.
    3. Retargeting cookies used on Korean Air's website Korean Air uses channels such as Facebook and Google to display banners advertising on other selected websites. These cookies also help Korean Air to monitor and improve the effectiveness of its advertising campaigns and to refine the targeting of these campaigns so that Korean Air can display the most relevant content for each user. The data collected through these cookies is anonymous. The third parties do not collect any customer personal information and it is never shared with other third parties.
  5. Other third-party's cookies On certain pages of Korean Air's website, we may provide content relating to services such as services likely to be offered to you by Kayak, Google Flight Search, Skyscanner, etc. The use of cookies by these service providers is governed by these service providers’ terms and conditions which are available on their websites.

2. How to manage the use of cookies on Korean Air's website?

You can block cookies by activating the settings on your browser that enable you to refuse the settings of all or some cookies.

Please note that certain areas of Korean Air's website can only be accessed by having cookies enabled and you should be aware that disabling cookies may prevent you from accessing some of our content and enjoying the full features and experience of Korean Air's website.

2.1 Manage the use of cookies on Internet Explorer
  • In the tools menu, select 'Internet options';
  • Click the privacy tab;
  • You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.
2.2 Manage the use of cookies on Google Chrome
  • In the settings menu, select "advanced settings" at the bottom of the page;
  • Select the "content settings" tab in the privacy and security section;
  • The top section of the page that then appears tells you about cookies and allows you manage the use of cookies. It also allows you to clear any cookies currently stored.
2.3 Manage the use of cookies on Mozilla Firefox
  • In the tools menu, select "Internet options'" (MAC users, go to the Firefox menu & select preferences);
  • Select the privacy tab in the options box;
  • From the drop down choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tick-box.
2.4 Manage the use of cookies on Safari
  • In the settings menu/Safari menu, select the 'preferences' option;
  • Open the privacy tab;
  • Select the option you want from the 'block cookies' section.