Redeem Awards in Branch Office

You can redeem awards only at branch offices where ticketing service is available. Refer ‘Contact Us’ menu to find the nearest office.

  • If an endorsing member is visiting in person : Member's picture ID and award redemption form
  • If a third party is visiting on behalf of an endorsing member : Third party's picture ID, and endorsing member’s authorization letter and picture ID (or copy).
  • If an endorsing member is a minor (under 19 years of age): Authorization letter and picture ID of both the minor and legal guardian
    • Minors without valid identification may submit documents confirming family relationship.
    • If redeeming through Family Plan : Each family member’s picture ID (or copy) and signed authorization letter
    • Redeeming awards through Family Plan cannot be processed at the airport.