News

Please be advised that ticket change/refund guideline for Novel coronavirus in Wuhan.

Applicable Itinerary (1)



1. Routes :  flights traveling to/from China (including Hong Kong/Taipei)
2. Travel Date : Jan 20 ~ Mar 31, Issued before Jan 28


3. Applicable Charges

  • Waiver for refund penalty
  • Permission of date/itinerary changes. Waiver for 1st re-issue penalty (difference in fares should be collected)

Applicable Itinerary (2)



1. Passengers with entry restriction regarding novel coronavirus

Strongly recommended reviewing the latest entry requirements of your destinations.
The immigration authorities of each country can provide you with more information.

2. Travel Date : Feb 2, 2020 ~

3. Applicable Charges

  • Waiver for refund penalty
  • Permission of date/itinerary changes. Waiver for 1st re-issue penalty (difference in fares should be collected)
  • Waiver on fare difference
    - Purchased ticket holders who are reissued to the identical destination due to entry restrictions regarding on the visit in China within 14 days. (Attached with valid document)
    - Allowed entrance(*) to the United States with above applicable ticket holder in case of rerouting to the designated airport(**)
     
    (*) United States citizen holding a United States Passport, Lawful permanent residents of the United States holding a Permanent Resident etc
      (**) Los Angeles(LAX), New York/John F. Kennedy(JFK), New York/Newark Liberty(EWR), San Francisco(SFO), Chicago/O`Hare(ORD), Seattle(SEA), Atlanta(ATL), Honolulu(HNL), Washington/Dulles(IAD), Dallas/Fort Worth(DFW), Detroit(DTW)


Contact for ticket change/refund

Purchased via Details
Korean Air Website/Mobile

Date/itinerary changes : Service center

Refund : Korean Air Website/Mobile [Log-in - My Trips - Cancel Reservation/Refund]

Korean Air Regional office/Service center Date/itinerary changes, refund : Service center
Others (Travel Agency etc) Date/itinerary changes, refund : agency where you purchased ticket (waiver condition will be equally applied)

In case 2019 Expiring Mileage deducted Bonus Tickets, Ticket validity will be extended until Dec 31, 2020. (within one to three working days)