Redeem Awards in Branch Office

You can redeem awards only at branch offices where ticketing service is available. Refer ‘Contact Us’ menu to find the nearest office.
If an endorsing member is visiting in person

Member's picture ID and award redemption form

If a third party is visiting on behalf of an endorsing member

Third party's picture ID, and endorsing member’s authorization letter and picture ID (or copy).

If an endorsing member is a minor (under 19 years of age)

Authorization letter and picture ID of both the minor and legal guardian
* Minors without valid identification may submit documents confirming family relationship. 
* If redeeming through Family Plan : Each family member’s picture ID(or copy) and signed authorization letter 
* Redeeming awards through Family Plan cannot be processed at the airport.